RaiseAndWin Privacy Policy

Effective as of Nov 17, 2018


Our Commitment to Privacy

RaiseAndWin is committed to maintaining user privacy on the RaiseAndWin Online Platform which is accessible via RaiseAndWin website, application regardless how you access or use them, including through mobile devices. This Privacy Policy explains how RaiseandWin and its affiliates (collectively "RaiseAndWin", or "we", or "us", or "our") collects, uses, and shares your personal information in connection with your use of the Online Platform and our services, and explains to you how we handle your personal information.

Creating an account with us means you agree to be bound by the terms and conditions of this Privacy Policy. If you are not agreeable to the terms and conditions, please do not use or access our Online Platform. Acceptance of Privacy Policy meant that you have expressly consented to our use and disclosure of your personal data in accordance with the Policy. The Privacy Policy is part of and and subject to the terms of any agreement you sign with RaiseAndWin and becomes applicable upon our acceptance of you as a registered user. If you have any additional questions about our Privacy Policy, please feel free to contact us at cs@tenauctioneers.com

For the purposes of this Privacy Policy, the term “personal data” means any information that identifies you or which allows you to be identified when combined with other information.



Collection of Personal Data

Users of our service allows us to collect, use, store, and transfer various categories of personal data about you.

In all the forms, we will indicate fields that are compulsory and those that are optional.

 

Data You Give Us

When you use our Online Platform, you may provide personal data through direct interactions such as completing forms.

Data We Collect Automatically

When users use our Online Platform, data may be automatically collected about your usage and your device so we can better understand, protect, and improve our service for you and our community. This personal data may be collected by using cookies, web beacons, unique identifiers, and other similar technologies.

We also collect, use and share Aggregated Data for purposes including statistical, demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the interest of users for a particular Site feature. When we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, the combined data will be treated as personal data and this will be treated in accordance with this privacy notice.

We have no interest and do not collect any sensitive data about you, including race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, genetics, biometrics, health, sex life, or sexual orientation. We also do not collect data about criminal convictions or offenses.

Wherever possible, we will indicate compulsory and optional fields. You may fill in only the fields which is related to the service you subscribe to.

 

Usage of Your Personal Data

We may use your personal data for the following purposes:

 

Sharing of Your Personal Data

When Registering for Auctions or Placing Bids

Auctioneers may access your Profile Data and limited Transactional Data such as bid history during the auction registration process to decide whether you are able to bid in their auctions or to fulfil their contractual obligation to arrange shipping.



When Using Services Provided by Third Parties

When using your personal data for the purposes listed above, we may have to share your personal data with third parties. These services include:

We require third parties acting as data processors to respect the security of your personal data and to treat it in compliance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


When Legally Required

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

 

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

How You Can Access, Manage, and Correct Your Personal Data

You can update the personal data associated with your account. You may also control the receipt of certain types of communications from RaiseAndWin in Account Settings. Some of these messages, such as transactional messages or legal notices, are required.

To delete or request a downloadable copy of your personal data from RaiseAndWin, contact us at cs@tenauctioneers.com. We may still retain certain data as required by law or as necessary for our legitimate business purposes.

 

 

Data Security

We treat the security of your personal data with highest importance. We use industry-standard technical and organizational practices and procedures to protect your personal data from unauthorized or unlawful processing, accidental loss, and destruction or damage. We also limit access to your personal data to employees and third parties who have a business need to know.

 

Data Retention

We will retain your data as long as your account is active, as necessary to provide you services. We will also retain and use this data as necessary for the purposes set out in this Privacy Policy and to the extent necessary to comply with our legal obligation, resolve disputes, and enforce our agreements and protect RaiseAndWin’ legal rights.

We also collect and maintain aggregated, anonymized, or pseudonymized data which we may retain indefinitely to protect the safety and security of our Online Platform, improve our Services, or comply with legal obligations.

 

International Transfers

RaiseAndWin is headquartered in Malaysia. Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us and our affiliates and other third parties outside the country in which you reside. Please be notified that the data protection and privacy regulations may not offer the same level of protection as in your jurisdiction. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Policy.

 

Changes to this Privacy Policy

RaiseandWin reserves the right to modify this Privacy Policy at any time. Please feel free to periodically review this page for the latest information on our privacy practices. For any  changes to this Privacy Policy we will notify you via email if you have an account where we have your contact information or posting a new privacy policy on our Online Platform–or a specific announcement on this page.

When there are modifications to this Privacy Policy, we will post them to all our users. In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

Use of Our Online Platform by Children

Our Online Platform is not intended for children (persons under the age of 18), and we do not knowingly collect data about children. If you are a user below the age of 18, we reserve the right to delete your access to our Online Platform.

Contact

If you have a question or complaint about this Privacy Policy, or if you would like to access, correct, amend, or delete any personal data, you can contact us at cs@tenauctioneers.com